OP (Operations) is the department responsible for managing workflows across the entire team. If the IT Team builds the product, and the Sales Team introduces it to customers, then OP ensures each of those processes runs as smoothly as possible. Key tasks of OP include backend operations such as handling order issues and checking order statuses.
This article reflects the real thoughts of Ms. Nguyễn Thị Thanh Thuỷ about her role and her impressions of Beready Technology.
What about Beready Technology makes you feel most attached?
Friendly colleagues, a professional working style with empathy, and a clear and straightforward career advancement path.
What do you like most about the working culture at Beready Technology?
Honesty, open sharing and direct discussion, and the willingness to accept each other’s shortcomings to grow together.
How has the company given you opportunities to grow personally?
By empowering me to solve problems, placing trust in me, and giving me the chance to explore, learn, and take on new challenges. I’ve also had opportunities to join many personal development courses, improve my skills, and gain new experiences.
If you had to describe the company in three words, what would they be?
Dedication, Harmony, Sincerity
How does your role help ensure a smooth customer experience or internal workflow?
I believe it’s about solving customer issues quickly. Sometimes the way we handle things might deviate from the team’s standard process, but if it meets the customer's needs, that should be the top priority.
What do you consider the biggest success of the Operations team?
I don’t feel we’ve achieved a clearly defined milestone yet for the OP team. But I think being able to continue this journey with the team is already a significant success for me at this point. I hope that this strong collaboration will become the foundation for greater and more tangible achievements for the OP team in the near future.
Do you have any advice for those who want to join our team?
An Operations role requires a big-picture mindset during implementation. Besides understanding the process thoroughly, one must also be flexible and responsive when facing unexpected situations. Honesty is essential, especially when dealing with financial matters and inter-team relationships. OP also acts as a spiritual bridge among teams, so improving communication and interpersonal skills is something worth cultivating.
Thank you, Thuỷ, for your sincere sharing.
With appreciation!
