This Privacy Policy explains how Be Ready Education Pty Ltd ("we", "us") collects, uses, discloses and protects personal information. We aim to handle personal information in a way that is consistent with the Australian Privacy Principles and with the privacy laws that apply to our customers, including Vietnamese personal data protection laws where they apply.
1. Information We Collect
We mainly deal with businesses. The personal information we collect is usually about the people who work for our customers and suppliers, and may include:
- Contact details: name, job title, email address, phone number and messaging app contacts.
- Business details: company name, registered address and tax identification number. These are usually business information, but may identify a person in some cases.
- Order and payment details: services ordered, invoices, payment status and transaction references. Card payments are processed by our payment processor; we do not receive or store your full card details.
- Communications: emails, chat messages and other correspondence with us.
- Content you provide: information, content, links and website access you give us to perform the services.
- Website usage data: IP address, browser type and pages visited, collected through cookies and analytics tools.
2. How We Collect It
We collect personal information directly from you (for example when you contact us, place an Order or pay at checkout), from your colleagues who deal with us, from our payment processor, and automatically when you use our website.
3. How We Use It
We use personal information to: provide and manage the services; process payments and issue invoices and receipts; communicate with you about Orders and support; meet our legal, tax and accounting obligations; prevent fraud and enforce our Terms of Service; improve our website and services; and, where permitted, send you information about our services. You can opt out of marketing messages at any time.
4. Who We Share It With
We may share personal information with: our payment processor; service providers that host our systems, email, documents and project management tools; subcontractors and suppliers, only to the extent needed to perform the services; our professional advisers, such as accountants and lawyers; and government authorities where required by law. We do not sell personal information.
5. Overseas Disclosure
We operate from Australia and work with customers, staff and providers in other countries. Personal information may be stored or processed in Australia, Vietnam, the United States and other countries where our team and service providers operate. We take reasonable steps to ensure these recipients protect personal information appropriately.
6. Security and Retention
We take reasonable steps to protect personal information from misuse, loss and unauthorised access, including access controls and secure service providers. We keep personal information only for as long as needed for the purposes above. Business and financial records are generally kept for at least 5 years to meet Australian record-keeping requirements.
7. Cookies
Our website uses cookies and analytics tools to make it work and to understand how it is used. You can block or delete cookies in your browser settings, but some parts of the website may not work properly.
8. Your Rights
You may ask to access or correct the personal information we hold about you, withdraw consent to marketing, or ask us to delete information we no longer need, subject to our legal obligations. We will respond within 30 days. We may need to verify your identity first.
9. Complaints
If you have a concern about how we handle personal information, please contact us first and we will try to resolve it within 30 days. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (oaic.gov.au) or the privacy regulator in your country.
10. Changes
We may update this Privacy Policy from time to time. The updated version will be published on this page with a new "Last updated" date.
11. Contact
Privacy enquiries: Be Ready Education Pty Ltd · [email protected] · 32 Bindi Avenue, Tarneit VIC 3029, Australia
This Privacy Policy is published in English and Vietnamese; in case of discrepancy, the English version prevails.
